How to Lodge a Complaint
Preferred Email: help@mfplace.com
Compliance Officer: Garg Honorvest LLP
Corporate Office: 247 Phase III, A2Z Green Estate Colony, Muzaffar Nagar (U.P.) 251001
Business Hours: Mon–Fri, 10: 00 AM – 6: 00 PM (IST) (Except Public Holidays)
You may raise a complaint via: Email, Walk-in / Written letter at our office (address above).
Mandatory details to include
- Full name
- Mobile number
- Email ID
- Folio / PAN (if available)
- Brief description of the issue
- Date of incident
- Supporting documents / screenshots
Escalation Matrix
| Level | Contact / Role | Channel | When to Escalate |
|---|---|---|---|
| Level 1 | Client Service / Operations Desk | Email: help@mfplace.com | At first instance |
| Level 2 | Compliance Officer | Email: help@mfplace.com | If not acknowledged in 2 days / not resolved in 7 days |
| Level 3 | AMC Grievance Cell | As per respective AMC / Registrar contact | If product side action is required / unresolved internally |
Note: We assist investors in drafting and filing escalations to AMCs / Registrars when required.
Timelines We Follow
Acknowledgment: within 2 working days of receipt.
Resolution / Final Response: within 7 working days of receipt.*
* If an AMC is involved, we will coordinate with the AMC and keep you updated on progress.
Tracking: All complaints are recorded and tracked in our Complaint Register until closure.
What Happens After You Complain
- Register & Acknowledge: Sending acknowledgement of complaint.
- Assessment: Categorizing the issue (Service / Transaction / Statement / Portal / Other).
- Coordination: Escalating with AMC / Registrar if needed.
- Resolution: Providing a written resolution / closure note.
- Closure & Feedback: Recording closure and requesting feedback.
Data Privacy
Your data is handled per AMFI Data Sharing Principles (purpose limitation, minimization, retention, and purge). We do not share data beyond what is required to resolve your complaint.
Disclaimer
Mutual fund investments are subject to market risks. Please read all scheme-related documents carefully before investing. Garg Honorvest LLP is an AMFI Registered Mutual Fund Distributor (ARN-340427). We do not provide investment advice. This page is for grievance redressal information only.